Ten Tips the BBB Offers on Hiring a Garage Door Repair


ab_seal_100_wideI came across some very helpful tips when searching for a reputable garage repair company. It seems no matter where you are the economy is not what is used to be. This makes people do things that they wouldn’t normally do, and that includes shady business practices. They say the best defense is a good offence, I say “knowledge is power” but you have to gain it to use it.

Here are Ten Tips the BBB offers on hiring a garage door repair firm:

  1. Check out free BBB Business Reviews at bbb.org or by phone at 800-646-6222. Use the BBB’s Online Directory to find reliable Accredited Businesses. Remember, good garage door companies come in all sizes. Large marketing campaigns or big ads do not always mean a bigger company, or one that provides better service.
  2. Be wary of business phone lines that are answered generically, such as “Service” or “Door service.” Some businesses operate under many names and have to answer the phone in a non-specific manner. Ask the receptionist for their business name and address. If they won’t provide this information, you may not be dealing with a local business.
  3. Keep in mind that any business can buy multiple phone lines. Local numbers don’t always mean you’re dealing with a “local” business.
  4. Ask at least three companies to come to your home and evaluate your needs. Comparison shopping in this manner allows you to consider differences in price and varying opinions on what should be repaired or replaced. Be sure to ask questions and also ask if there’s a service charge involved for coming out and providing an estimate.
  5. Get everything in writing. Ask for an estimate before agreeing to any service. You may want to sign an authorization form after you approve the estimate. Be sure to review and understand the services, products, costs and disclosures before any work is performed.
  6. Request references with names and contact information from consumers who have recently had work performed by the company. Be sure to take the time to contact those references.
  7. Take note of marketing techniques such as advertising discounts or the promise of lowest prices. Remember, the only way to know if you are getting a fair price is to comparison shop to see what other businesses are charging for the same service. Keep in mind that a company offering the lowest price may or may not offer the best service.
  8. Some companies state that they can provide same day service. This may certainly be a benefit; however, it’s important to weigh convenience against waiving your ability to shop around and compare prices.
  9. Any advertisement that makes any type of rating claim (i.e. rated #1 in customer service) should also list the independent third party that provided the award or designation, along with the date it was received.
  10. When purchasing a new garage door, keep the records for the manufacturer brand and model number of all door components (door sections, hardware, track, springs, etc.). Also, request a warranty card and owner’s manual and read these thoroughly. You may need this information if you have questions about the warranty or product liability.
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